Finding what you need - shortcuts

Use this article to quickly reach the most searched-for articles in the Casa Support Center

TL;DR — Can't find what you're looking for? The shortcuts below cover the most common topics: adding bitcoin, sending bitcoin, hardware device help, phone changes, key issues, emergencies, and what happens if Casa is no longer available.

• Adding funds
  • Depositing funds
• Sending bitcoin or ethereum
  • Sending funds
• Hardware device questions
  • Hardware Devices section
• Lost your phone / getting a new phone
  • Switching to a new phone section
• Key not working / replacing a key
  • Key Management section
• Something feels wrong / feels unsafe
  • Emergency Lockdown (Standard)
  • Emergency Lockdown (Premium, Private Client, Enterprise)
• What if Casa disappears?
  • Sovereign Recovery section

Still need help?

• Standard members: email help@team.casa with a description of what you're trying to do.
• Premium and Private Client members: contact your Client Advisor directly.