# Individual Team Signing Recovery Photos

## Setting Up the Casa Recovery Key for Enterprises Using Individual Team Photos

For Enterprise clients using [**Team Signing**](https://support.casa.io/knowledge/team-signing?hsLang=en) on their **5 or 6 key vaults**, activating the [**Casa Recovery Key**](https://support.casa.io/knowledge/casa-recovery-key?hsLang=en) requires **video verification** with our Client Services team. Each **Key Manager** must upload their **photo** before the Casa Recovery Key becomes active.

### **How It Works**

• The **Recovery Key remains inactive** until **all Key Managers** have uploaded their photos.

• If a **Vault Owner reassigns a key** to a new Key Manager, the Recovery Key becomes **temporarily unusable** until the new Key Manager uploads their photo.

• Key Managers receive an **email with a secure link** to upload a **recent, clear photo** via their **mobile or desktop browser**.

• If the photo is not uploaded **within seven days**, clicking **“Add photo”** in the email will trigger a **new email** with a fresh link to complete the process.

### **Steps for Key Managers to Upload Their Photo**

1. **Check Your Email**  
• Look for an email from **Casa** with the subject line: **“Action Required: Upload Your Photo for Casa Recovery Key”**.  
• If you don’t see the email, check your **spam/junk folder**.

2. **Open the Secure Link**  
• Click the **“Add Photo”** button in the email.  
• This will take you to a secure page in your **mobile or desktop browser**.

3. **Select or Take a Photo**  
• Choose a **recent, clear photo** from your device, or take a new one.  
• Ensure the photo meets these requirements:
    
    • **Good lighting** (no shadows or excessive brightness).
    
    • **Face clearly visible** (no sunglasses, hats, or filters).
    
    • **No other people** in the photo.

4. **Upload the Photo**  
• Tap **“Upload”**, then wait for confirmation that your photo has been received.

5. **Verification Process**  
• Once all Key Managers have uploaded their photos, Casa will **activate the Recovery Key**.  
• If you **miss the 7-day window**, clicking “Add Photo” will trigger a **new email** with an updated link.

### **Casa Recovery Key Verification Call for Enterprises**  
When an Enterprise client **requests the Casa Recovery Key**, Casa verifies the request by:

1. **Validating the photos** of the **Key Managers and Team Manager** against their uploaded images.
2. Ensuring that **all verification steps** are met before allowing the Recovery Key to be used.

### **Security Features**

•Each **Key Manager** has a **unique verification code** inside the **Casa mobile app**, which can be used to confirm they are speaking with an official Casa representative.

• **Every Key Manager** receives a **different verification code** for added security.

This process ensures that only **authorized team members** can access the Recovery Key, adding an extra layer of security to enterprise vaults.