# Enhanced Account Security: Verification Codes

## All members have an enhanced Account security verification protocol for account sensitive actions.

### **Verification Process:**

Premium and Private clients can expect to verify themselves using a **6-digit Verification Code** when interacting with our Client Advisor team for sensitive actions, such as changing emails, disabling 2FA, or recovering keys.

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**Booking a New Call After a Failed Attempt:**

If you state the incorrect verification code three times, you will be asked to reschedule your call.

### **How to Ensure You’re Speaking to a Real Casa Representative:**

You can now also verify your Client Advisor. Always ask the Casa Advisor for their **Verification Code**. This code will be visible in your app, ensuring the person you’re speaking to is a legitimate Casa advisor.

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**If you ever suspect you’ve been contacted by someone impersonating a Casa representative, contact us immediately to report this incident.